Support
Wordaboo, by Needed Labs · Switzerland
Something not working, or a question the app doesn't answer? Write to us — a real person reads every message, usually within two working days.
wordaboo@gmail.comWriting about a bug? Use You → Help & legal → Report a bug in the app. It fills in your app version and phone model for you, which is usually what we need to find the problem — and you can read and change the message before it is sent.
Common questions
Do I need an account?
Not to begin. The first lesson is open to everyone, so you can see what Wordaboo is like before signing up. To carry on after that you need a free account — it is what keeps your progress when you reinstall the app or move to a new phone, and what lets you use Friends and leagues.
I signed in and my progress is gone
Progress belongs to the account you were signed into. If you have more than one Google or Apple account, sign out and back in with the one you first used. Signing out deliberately clears the device so that two people sharing a phone never see each other's learning.
How do I change or cancel Premium?
Subscriptions are billed by the App Store or Google Play, not by us, so they are cancelled there:
- iPhone or iPad: Settings → your name → Subscriptions → Wordaboo
- Android: Play Store → profile picture → Payments and subscriptions → Wordaboo
Cancelling stops the next renewal and keeps Premium until the period you have paid for ends. Refunds are handled by Apple or Google, since they took the payment.
Premium says it is not active, but I paid
Make sure you are signed into the same store account that bought it, then open the Premium screen and tap Restore purchase. If it still does not appear, email us with the date of purchase and we will sort it out.
The microphone exercises do not work
Speaking exercises need microphone permission, and they are always optional — you can skip any of them and still finish the lesson. If you refused the permission and want it back, it is in your phone's Settings under Wordaboo.
Someone on the leaderboard is behaving badly
Tap the person on any leaderboard to open their profile, then use Block or Report. Blocking is immediate. Reports come to us and we read them.
How do I delete my account?
In the app, while signed in: You → Account → Delete my account. You get 14 days to change your mind — sign back in before then and everything returns exactly as it was. We email you the date. There is also a web page explaining deletion.